FAQs
Does H&M use child labor? ›
We take a zero-tolerance approach to both forced labor and child labor. All suppliers working for us must sign and comply with our strict anti-forced-labor and anti-child-labor policies.
Can you return H&M online orders in store? ›Returns are free of charge.
Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores.
Chinese fast fashion retailer Shein says that it has found two cases of child labor in its supply chain, dated to 2023. According to a social impact report released by Shein in August, the company's auditors discovered that two of its suppliers had used child labor between Q1 and Q3 of 2023.
Does Forever 21 use child labor? ›Our agreement also covers issues of time off, free association and movement rights, nondiscrimination, environmental protection and security. Our agreement expressly prohibits human trafficking and the use of forced, slave, child or prison labor, or labor from closed or freedom-restricting countries.
Why can't I cancel my H&M order? ›If the button is not visible, it is too late to cancel your order as processing has begun. Should you need to, you can find out about return options instead here.
Can H&M look up receipts without receipt? ›If you are a H&M member you may find the receipt on your app. You can still return without a receipt instore and this will be accessed by a store manager who will advise any options for you if you do not have proof of purchase.
Do H&M returns cost money? ›Return is free.
Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you'd like to return and why.
If you change your mind regarding an order, you have the right to withdraw from your purchase by notifying us and returning the items within 30 days after your receipt of the order. Preferably, you can use the pre-printed return form that is included in your parcel upon delivery.
What stores are now charging for returns? ›Macy's, Abercrombie, J. Crew, H&M and other companies have all added shipping fees for mail-in returns. And it's not just the big mall brands, either.
Can I return something to a store if I ordered it online? ›If the online store has a retail store in your area, can you return online orders to the store? Many retailers offer consumers this convenience. Be sure to ask about the store's policy. Some will allow you to return most, but not all, items to the store.
Does H&M use forced labour? ›
We strictly prohibit any type of forced labour, regardless of the market or region. All allegations made about H&M Group, a supplier or business partner are investigated. If we discover and verify a case of forced labour, we take immediate action.
Is it ethical to buy from H&M? ›H&M is a member of the Ethical Trading Initiative. Being a member of this initiative encourages a company to make progress and work for greater traceability and welfare of workers in its supply chain. It has received a good score for our Ethical Trading Initiative criteria.
What is the H&M labour controversy? ›H&M will 'phase out' operations in Myanmar after more worker abuse allegations. H&M has decided to stop operating in Myanmar following an increase in allegations of labor abuses at garment factories in the country.
Does H&M pay their workers fairly? ›In its “Roadmap towards a fair living wage” H&M promised 850,000 workers a living wage by 2018. H&M happily took the credit for that commitment in 2013, but today not a single worker is actually making a living wage.